Customer Support
There are a number of ways to get support, directly or through the community.
Contents |
Telephone
Call 0808 234 5590 to our 24/7 help centre in Bulgaria. We update the pre-recorded message if there is an unplanned outage. So if your connection goes down it’s your first stop.
Customer support can be contacted on:
- Support: 0808 234 5590 or 020 3393 5181 or 01483 604781 option 8.
- House Moves: 0808 234 5596
- Cancellations: 0808 234 5595
0808 numbers are freephone numbers from most land lines.
For information only outbound calls come from: the following CLID +35924802799 (0035924802799 / 035924802799) it has also been reported to show as of April 2013 as +8155434256 (008155434256)
Options as of 30th November 2011
- 1 - Sales Information
- 2 - Tech support with service status info first.
- 3 - Activation help / details
- 4 - Billing
- 5 - Modem help or Modem Returns
- 6 - Tech Support
- 7 - Line Bonding
- 8 - Moving house or account name change.
- 9 - Leaving BE.
Ticket Desk
Write to a Be agent directly and get a response within a few hours via your Member Home Page and make sure you are logged in first! (Top Right)
FAQs
The FAQs are a quick way to find the answers yourself and if you’re a tech minded person it all ways makes a interesting read to maximize your connection and connection.
- Be FAQ
- Forum FAQ (requires log-in)
- Be Usergroup FAQ
Usergroup IRC Chat
Run and moderated by the usergroup our IRC chat server is located at irc.bethere.co.uk. Use your web browser to use the chat without an IRC program. A Be agent often idles in the chat which you can private message if you have any questions or issues. (Locate an agent by the users ending in at Be e.g PAVELatBe)
If you do want to use a program such as mIRC then you need irc.bethere.co.uk and the channel #BE
BE Live Chat
To speak to a live BE agent who can access your account, log in and visit the BE support page https://www.bethere.co.uk/web/beportal/support On the right hand side, there is a link to the Live Chat
Usergroup Wiki
View and edit the usergroup wiki with useful guides and information written by other Beings.
