Can I cancel the service if there are price increases?
Be has a 3 months’ notice period - if you want to cancel your Be unlimited or Be pro accounts at any time for whatever reason without incurring any cancellation fees, you simply need to give us 3 months’ notice in writing.
For Be Value members, your initial contract period is 1 year and Be guarantee that your monthly broadband fee will not increase during your first year. After the first year, we simply ask for 1 month’s notice in writing to cancel your contract without incurring any additional cancellation charges.
We will always aim to give members at least 3 months’ notice if our prices increase (and if this isn’t possible, we’ll allow you to cancel prior to any price increases - although we’re sure this will never happen!)