Welcome to the BE Usergroup Website.

Updates

Sky close @bethere.co.uk email and web hosting.

2014-06-03 13:33:49, by drsox

Sky sent an email to BE webhosting and e-mail customers earlier today warning of loss of their email addresses and web hosting at the end of July 2014.

BE Email and web hosting has always been a paid extra, and for the last ~2? years of BE's existence - wasn't an option to customers who did not already have the add-on.

More information on the closure of Email can be found here and more information on the closure of web hosting can be found here.

Category: Sky Stuff Permalink


Updates

BE stop 24hr support!

2014-02-20 19:09:07, by drsox

I had the shock of visiting the BE website today to find that Sky/BE have removed 24 hour staffing of their call center!

YouTube Proof : (

Dear BE Members,

We’re still hard at work building an exciting new Pro service and we’ve now contacted everyone regarding the move to Sky.

You’ve told us that great service and technical support are some of the most important elements of your current broadband service and the team will continue to provide this 7 days a week throughout your migrations. Here are the hours the team are on hand to support you:

Customer Services
8am - 11pm
Technical Support
7am - 11pm
Online Help, Forum & Live Chat
7am - 11pm


It also seems that the support option (2) tells you that the department is closed but the billing option (4) doesn't and tells you that everyone is busy and that you are in queue position 1 for eternity.

Category: Support Permalink


Stuff

BEBox Reuse

2013-07-20 06:01:05, by drsox

Stuck on re-using your BEBox on a non-BE ISP... This page might be of use:

http://forums.modem-help.co.uk/viewtopic.php?t=9301

A video on how to use these tools can be found here.

Category: Free Stuff Permalink


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